Instructional Design
Overview
Courseware
We develop and customize our own courseware for all the standard software applications we teach. Our student manuals are step-by-step specific and generic to apply to any situation.
We also develop client-specific software courseware. Our focus in this area is sustainability so edits can be made as the system changes in the future.
Instructor guides complement our student manuals.
We have created over 18,000 pages of courseware over the last 20 years.
Quick Reference Guides
We have developed over one hundred guides on phone systems, business processes, software upgrades like Office 2003 to Office 2010, and software tools.
Our guides are clean and clear and contain enumerated steps and topics are presented in a logical order.
Sustainability is a key word that affects everything we do. These guides are created in a fashion that makes them easy to update and we use software that our clients have so they can do the updates themselves if they wish.
Web-Based Training Modules
As the training industry changes, we have incorporated our instructional design experience from the world of student manuals to web-based training modules.
Typically our training modules are short snippets – three to five minutes -- containing “how-to” steps for a specific process.
For example, we have created multiple snippets on how to complete an expense report in SAP. Some of the snippet examples are “Entering your expenses”, “Transferring an Expense to Another Department”, “Submitting an Expense Report for Approval”, and “Approving an Expense Report”.
This “chunked approach” makes it easy for the end user to locate help and training on a specific topic without having to watch an entire web-based training session.
However, we have also created more traditional web-based training modules which includes the on-boarding process at a company and the PPAP Approval process for getting parts approved in a manufacturing environment.
We have designed and produced over 60 web-based training modules.
